Signing in, passwords and the iPhone app
Sign in with email and password or Google. Reset a password, and restore an App Store purchase in the app.
Sign in
Go to the sign-in page. Use the email you subscribed with and your password, or Continue with Google if you signed up with Google.
Forgot your password
Tap Forgot password? on the sign-in page, or go to reset password. The link arrives within a minute; check spam if not.
"It says I'm not a member"
You are probably signed in with a different email than the one you paid with. Sign out, then sign in with the email on your receipt.
iPhone app
- Members who subscribed on the web sign in to the app with the same email; there is nothing to pay again.
- Subscribed in the app? Tap Restore Purchases on the sign-in screen after reinstalling or on a new phone.
Change your password or sign out everywhere
Quick answers
I paid but the app says I'm not a member.
Sign in with the same email you subscribed with. If you subscribed through the App Store, tap Restore Purchases.
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